Course objectives
- Understand the mechanisms of an armed robbery and risk behaviours
- Identify the phases of an armed robbery (before, during, after)
- Adopt the right behaviours to protect oneself and protect others
- Manage stress and emotional reactions in situations of violence
- Apply the procedures to follow after an armed robbery
Who it is for
Audience
Employees; Reception staff; Staff in contact with the public; Site managers; Managers; Staff exposed to a risk of armed robbery or assault
Prerequisites
No prerequisites.
Format
Face-to-face training, in our training rooms in Jarry or directly on your premises. A combination of theory and practical scenarios, using the centre’s training equipment. People with disabilities are invited to inform us of their adaptation needs when registering.
Lead time
Registration is possible up to 48 hours before a scheduled session, subject to availability. For a session held on your premises, allow approximately 15 days between your request and delivery.
Course content
Sequence 1 – Understanding the armed robbery risk
- Definition of armed robbery and types of violent situations
- Risk factors and exposed work contexts
- Human, psychological and organisational consequences
Sequence 2 – Behaviours to adopt during an armed robbery
- Physiological reactions and stress management
- Safe behaviours when facing an assailant
- Protecting oneself and third parties during the incident
Sequence 3 – Post-robbery management
- Procedure to follow immediately after an armed robbery
- Alerting the emergency services and the police
- Supporting victims and returning to normal
Teaching team
The teaching team of the Centre National de Formation et de Prévention (CNFP) is made up of expert trainers and instructors with extensive field experience and a thorough command of the regulatory frameworks applicable to their areas of expertise.
CNFP instructors are selected for their technical competence, their ability to pass on operational knowledge and their understanding of the professional realities of the trainees they teach.
The teaching team is committed to an ongoing process of improving practices, monitoring regulations and adapting content in order to guarantee the quality, relevance and effectiveness of its training courses.
Monitoring and assessment
Attendance rate, participant satisfaction rate, level of achievement of the learning objectives, number of certificates issued.
Technical and teaching resources
Projected training materials
Case studies drawn from real situations
Training materials provided to participants
Discussions and analyses led by the trainer
Certification
Assessment
Attendance sheets signed each half-day
Monitoring of participants’ attendance
Assessment of learning at the end of the course
Collection of satisfaction feedback
Issue of a certificate of completion
Analysis of feedback as part of a continuous improvement approach
Certification
This course does not lead to a professional certification. A training certificate is issued.
Quality and results
New course: the first indicators specific to this course will be published after the first sessions.
Across the centre, from 30 January to 10 September 2026: 112 satisfaction reviews collected from trainees, average score of 9.30/10, with 92.9% of scores of 8/10 or higher; assessment pass rate of 97.3% (181 passes out of 186 trainees assessed).
These indicators are updated after each session and provided on request.
Accessibility
CNFP considers every request for adaptation in order to facilitate access to training for people with disabilities. A preliminary discussion makes it possible to assess needs and to consider, where possible, adapted arrangements.
Our disability lead reviews every request for adjustments: handicap@cnfp.fr
Interested in this course?
Session at your premises, dates to suit you, group size adapted.